Refund Policy

Alkahest is sold through our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles payments, returns and refunds on our behalf.

14-day refund window

If you are not satisfied with a Pro subscription, you can request a full refund within 14 days of the payment — for the first payment of a subscription and for each renewal payment, whether monthly or yearly. No reason is required.

How to request a refund

Request a refund through Paddle at paddle.net — look up your order with the email address you used at checkout. You can also email us at cr8rcho@gmail.com and we will help. Approved refunds are returned to the original payment method; Paddle usually processes them within 14 days of approval.

After the refund window

After 14 days, payments are non-refundable, but you can cancel at any time:

• Cancelling stops the next renewal. Pro features stay available until the end of the period you already paid for, and the workspace then returns to the Free plan. Your content is kept.
• Removing seats takes effect at the next renewal; removed seats are not credited for the rest of the current period.
• Adding seats is charged right away, prorated for the rest of the current period. Seats added within the last 14 days are covered by the refund window above.

Your statutory rights

Nothing in this policy limits rights you have under the consumer law of your country — for example, the right of withdrawal for consumers in the EU and the UK. Paddle's own refund policy also applies to your purchase.

Contact

ioxyz — cr8rcho@gmail.com